Many CFOs and Office Managers find themselves in charge of the ever changing technology landscape.  On top of your duties you have been tasked with having a high level of accountability over a field that is rapidly changing and foreign.    What’s worse, is the costs associated with technology often times excede rational expectations.   We understand, and your dilema, and have worked to create painless solutions to that end. 

Our support technicians are trained to offer strategic and understandle presentations to projects for your company.   They know how to take into consideration both immediate and projected business limitations, and will provide you with the appropriate information (the pros and cons in "non-technical” terms) for you to make an informed decision. 

We created TechSnip, the world’s most powerful Ticketing and Asset management software available today.   This tool gives us complete accountability to you.  All our work is available for you to review at anytime, and since you access it freely we are also open to peer review at your discretion.

TechSnip enables our technicians the ability to support your company at lighting speeds, as well as creating a simple to use central repository for all the technology in your company.   

For example;  if a user has a problem, they simply press Windows Key + T on the keyboard, and type a brief description.   Your Targeted Support Team instantly gets the ticket with detailed user and system information so they can start working on the solution immediately. 

TechSnip keeps detailed documentation of every technical asset and support ticket created; it will record the time, date, user who opened it, and how long it took the technician to respond.  Best of all, closed tickets are available with their solutions as a resource to identify solutions to similar issues that may come up in the future.

By using TechSnip’s powerful reporting tools you can identify support patterns within a company; you can run reports by department, employee, time of day, or even the technician solving the problem.  With the click of a button you can calculate anyone in the company’s IT support costs by day, month, quarter, or even year!

Targetd Support has worked hard to put you back in control.  With near 100% subscription retention over the past five years we think the numbre speak for themselves.